Some programmes might not have the link within the Pdf working automatically.
It seems a very limited number of people encounter the issue when opening the pdf received inside Outlook Desktop.
Possible solutions:
- Update your Pdf programme to the latest version (on Adobe go to "Help" and "check for updates")
- Check that the Pdf security settings allow for the opening of links
- Use a different Pdf programme than Adobe. Foxit Pdf is packed full of useful features: https://www.foxitsoftware.com/pdf-reader/
- Open the Pdf from a different mail box (webmail doesn't appear to have any issues)
- Drag and drop or save the Pdf on your desktop and open it from there
We are also working on offering different file formats of the results (Htm, Word or others are currently in development)